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24-Hour Assistance

You are looking for a safe and secure community that provides 24/7 care. Perhaps you are concerned about the safety and well-being of a loved one currently residing in a nursing home or assisted living community. The resource list to your left will help you explore your options or follow the Virginia Navigator.

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Ombudsman Advocacy Services

Does someone you love live in a long-term care facility such as a nursing home or assisted living? Do they receive community-based care under Medicare? It is important that individuals living in these potentially vulnerable circumstances receive the care they need and are afforded their rights under the law. The State Long-Term Care Ombudsman program advocates for people in these institutional settings or who are receiving long term care at home. The ombudsman works with individuals, families and institutions to favorably resolve care and residents’ rights issues.

JABA Long-Term Care Ombudsman Advocate

  • Contact: Tamar Goodale, Long-Term Care Ombudsman manager
  • Address:
    JABA Main Office
    674 Hillsdale Drive, Suite 9
    Charlottesville, VA 22901
    Phone:  434-817-5241


Examples of Concerns We May Be Able to Assist You With:

  • Is medicine being given on time?
  • Is the resident getting the therapy he or she needs?
  • Do residents and family members feel their concerns will be listened to and acted upon, without retaliation by staff?
  • If a resident is being involuntarily discharged, has the facility met the legal requirements for reason, notice, and planning?
  • Are requests for assistance answered promptly?
  • Are plans for medical treatment and therapy discussed with the resident or his or her family representative?
  • Does the resident get to make decisions about daily activities such as when to get up and go to bed, and what to wear?
  • Does the resident have privacy when talking on the telephone and having personal needs attended to?
  • Is the resident's long-term care facility refusing to readmit him or her to the hospital? 

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