At JABA, our mission is to ensure that individuals and families live better. We believe that living as part of a community promotes healthy aging, so all JABA owned and run living options promote a sense of community. Whether you are seeking independent living or living with assistance, JABA continues to establish and preserve affordable living communities that increase options for living better.

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Living as an elder should be an enjoyable part of your life. Why not enjoy yourself as part of a community that learns, plays and works together? At JABA, we have designed our Community Centers and our Adult Care Centers to promote fun and fellowship.

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JABA is all about lending support to seniors in need of assistance. Whether that includes basic information, case management, insurance counseling, home delivered meals — or any of the many other available services — we want you to think of JABA as a source of support for you or your loved ones. Most of our support is offered as a gift to those who cannot pay. See individual programs for more details.

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JABA is able to do all that it does because of generous volunteers and donors. We value contributions of time as well as dollars and promise to put your talents and your donations to very good use.

In the past five years, government funding has diminished. Luckily, individual and corporate contributions have begun to rise. Your assistance is greatly appreciated and needed.

Volunteer Opportunities


What’s good for us as we age is good for our entire community — from planning for neighborhood growth, to promoting local foods and collaborating for the best use of resources. This is the philosophy behind JABA’s mission, “to promote, establish and preserve sustainable communities for healthy aging that benefit individuals and families of all ages.”

Viable Futures

JABA Ombudsman Program: Long Term Care Advocacy

The mission of the Long-Term Care Ombudsman program is to advocate for people receiving long-term care services in nursing homes and assisted living facilities, and for people who receive home health care. These services extend to facilities in the city of Charlottesville, and the counties of Albemarle, Greene, Nelson, Fluvanna and Louisa. Long-Term Care Ombudsmen volunteers are trained and certified to work with residents and families to resolve care and residents’ rights issues. In addition, JABA trains and oversees Volunteer Ombudsmen who assist and follow up in the delivery of these services. For more information see Volunteer Ombudsmen Program below.

Read an article in the latest edition of Age in Action ...

  • How to Enlist JABA Ombudsman Services »

    For information not included on this site, please email Sue Drumm.

    If you would like to discuss a specific question or problem, please call Sue at 434-817-5241 during business hours.

  • Issues That Ombudsmen Address »

    Here are some examples of concerns we may be able to assist you with:

    • Is medicine being given on time? Is the resident getting the therapy he or she needs?
    • Do residents and family members feel their concerns will be listened to and acted upon, without retaliation by staff?
    • If a resident is being involuntarily discharged, has the facility met the legal requirements for reason, notice, and planning?
    • Are requests for assistance answered promptly?
    • Are plans for medical treatment and therapy discussed with the resident or his or her family representative?
    • Does the resident get to make decisions about daily activities such as when to get up and go to bed, and what to wear?
    • Does the resident have privacy when talking on the telephone and having personal needs attended to?
  • What Ombudsmen Do »
    • Receive, investigate and work to resolve complaints about long-term care services
    • Counsel residents and family members on how to express their concerns and work toward resolution of care issues
    • Assist residents in exercising their rights
    • Provide information about nursing homes, assisted living facilities and home health care agencies
    • Mediate concerns between residents and/or their families and the facility
    • Provide residents and their families with information about government benefits and the services provided by other agencies, and make referrals where appropriate
    • Provide training for long-term care staff and consult with providers with the goal of providing good care and improving residents’ quality of life
  • Valuable Links for More Information »

    Virginia State Long-Term Care Ombudsman http://www.vaaaa.org/LTCOP/ This site is excellent for more general information about how an ombudsman may be able to help you.

    www.nccnhr.org/public/50_156_434.cfm: The National Consumer Voice for Quality Long-Term Care (NCCNHR) site is a great source for information on many long-term care issues, such as:

    www.medicare.gov/NHCompare Use the Nursing Home Compare site to search for information about a nursing home, including its health department violation history. Look up all US nursing homes by city and state.

    www.vdh.state.va.us/OLC/Laws/documents/nursingHomes/nursing%20facility%20regs.pdf Use the Virginia Department of Health site to look up Virginia’s nursing home regulations.

    www.dss.virginia.gov/facility/search/alf.cgi The State Department of Social Services – Assisted Living Facilities (DSSL ALF) site is the place to find information on a particular assisted living facility (ALF). Search for an ALF by location, using the inspection violation index.

    http://leg1.state.va.us/000/reg/TOC22040.HTM#C0071 The Virginia Administrative Code site provides the Virginia regulations covering assisted living facilities, including individualized service plans, rules for discharging a resident and residents’ rights.

  • Volunteer Ombudsmen Program »

    Volunteer Ombudsmen work to improve the quality of life for those in long-term care facilities and to provide necessary support to their families. It’s a job that demands understanding, good listening and mediation skills, and the ability to be assertive, but patient.

    A Volunteer Ombudsman visits facilities weekly to provide a listening ear with regard to any concerns, to monitor conditions and to help residents or their family members resolve problems they are unable to handle alone.

    Becoming a Volunteer Ombudsman requires participating in a 20-hour training program and a minimum commitment of four hours per week for one year. Training is provided in the spring and fall of each year.

    The attached PDF about JABA's Volunteer Ombudsman Program.

     Anyone interested in becoming a Volunteer Ombudsman may contact Mary Rafaly, Long Term Care Ombudsman by email or phone 434-817-5271.

An Ombudsman Speaks with a Resident’s Family
An Ombudsman Speaks with a Resident’s Family
Click on picture to print OMB brochure
Click on picture to print OMB brochure